Legal
Property Assistant Privacy Policy
Last updated 14 September 2026
The short version. Property Assistant stores your account and the property analyses you save, in Sydney, so only you can see them. It has no advertising and no analytics that profile you. We use a few services to look up addresses, send emails and run the app, listed below. You can delete everything.
This policy covers the Property Assistant app. The B&E Media Privacy Policy covers this website and anything not described here.
Data summary
| Data | Why | Where it is kept | How long |
|---|---|---|---|
| Your account: email, display name (or the name from Google or Apple), how you sign in, when you joined | So you can sign in and your analyses stay yours | Firebase Authentication and Cloud Firestore, Sydney | Until you delete your account |
| Saved analyses and portfolio: property address, state and country, price, deposit, loans, rent and costs, ownership share, your tax rate and other income, buyer residency answers, expected sale price, and the results | To calculate your figures and let you come back to them | Cloud Firestore, Sydney, readable only by your account | Until you delete the analysis or your account |
| An analysis you have not finished | So you do not lose your place | On your phone, in the app's storage | Until you finish, delete your account, or uninstall |
| Address text you type while searching | To suggest real addresses | Passed through our servers (Sydney) to an Australian address database (G-NAF, hosted by Supabase) or, for New Zealand, LINZ Data Service | Not saved against your account unless you save the analysis |
| The location of the property you chose | To show a street view of it | Sent from our servers to Google Street View. The image is cached against the address, not against you. | Cache, not linked to any person |
| Feedback you send: your message, the email you enter, your account ID | So we can read it and reply | Emailed to our team through Resend | In our mailbox until dealt with, or deleted on request |
| App performance measurements, such as start-up time | To find slow or failing parts of the app | Firebase Performance Monitoring (Google) | Google's standard retention; not used to identify you |
| Server logs, which record your account ID and email for some actions (feedback, password changes) | To diagnose faults | Google Cloud Logging | Google's default log retention (30 days) |
Your account
You can sign up with an email and password, or with Google or Apple. We store your email, a display name (your email, or the name Google or Apple provides), which sign-in you used, your plan level and when you joined. We do not store your password: Firebase Authentication handles it. If you use Google or Apple, they tell us your name and email and nothing else we keep.
Your analyses
The calculator needs real figures to be useful, so a saved analysis holds what you entered: the property’s address, price and ownership share, your deposit and loans, rent and running costs, your income tax rate and other income, answers about buyer residency and prior ownership, and the results we calculated. Each saved analysis is tied to your account, and the database is set up so that only your account can read it.
When you calculate, your inputs are sent to our calculation service in Sydney, which returns the results. It does not keep a copy; the analysis is stored only when you save it.
Services that help run the app
- Google Firebase and Google Cloud— sign-in, database, calculation service and logs, in Sydney (australia-southeast1); performance measurements; and Google Street View images of the property you chose.
- Google and Apple sign-in— if you choose them.
- Supabase— hosts the Australian address database (G-NAF) that address search looks up. It receives the text you type.
- LINZ Data Service— New Zealand’s official address data, for New Zealand searches. It receives the text you type.
- Resend— sends account emails (for example, to tell you your password was changed) and delivers feedback to our team, from servers in Japan.
Each receives only what it needs for its part of the job. We do not sell your information, and the app contains no advertising.
Emails
We email you only about your account: a password reset you asked for, and a notice when your password is changed. Property Assistant does not send marketing email.
Deleting your data
In the app:Settings → Delete Account. You will be asked for your password, then your account, all saved analyses and your portfolio are deleted permanently.
Signed in with Google or Apple, or cannot sign in? Use the account deletion page and choose Property Assistant. We confirm by email that the request came from you, then delete the same data by hand.
What is left afterwards: feedback emails already in our mailbox (we delete these too if you ask), delivery records kept by our email provider, server logs until they expire after 30 days, and cached street view images, which are not linked to you.
Uninstalling the app removes anything stored on your phone, but does not delete your account — do that first.
Accuracy of the figures
Property Assistant is in testing. Its calculations are estimates and are not financial or tax advice; see the Terms.
Children
Property Assistant is for adults making property decisions. It is not directed at children and we do not knowingly collect information from anyone under 16.
Changes
If this policy changes, the date at the top changes with it. If the app starts collecting something new, this page is updated before that version is released.
Contact
Questions or a request about your data: admin@bandemedia.com.